1. Scope
These Terms of Sale apply to every order placed with Flareon Briquettes, whether submitted through the website Export Desk, the India desk, by email, or by WhatsApp, and take precedence over any terms proposed by the buyer unless we agree to those terms in writing.
2. Quotations
Prices quoted are indicative FOB/CIF prices in USD (export orders) or INR (domestic orders) and are valid for 15 days from the date of quotation unless stated otherwise. Final pricing is confirmed in a written proforma invoice before production begins.
3. Minimum order and acceptance
- Minimum export order quantity: one 20ft FCL container (approximately 15 tons).
- An order is confirmed only once we issue a proforma invoice and receive either the agreed advance payment or a confirmed, workable Letter of Credit.
- We reserve the right to decline any order.
4. Pricing terms and Incoterms
We quote and ship under FOB (Free On Board) or CIF (Cost, Insurance and Freight) terms, Incoterms 2020, from Tuticorin Port, Chennai Port or Cochin Port, India. The applicable Incoterm will be stated on every proforma invoice.
5. Payment terms
| Method | Terms |
|---|---|
| T/T (Telegraphic Transfer) | As agreed on the proforma invoice — contact us for the payment schedule |
| Irrevocable Letter of Credit (L/C) | Available from the first container. L/C must be confirmed and workable at a bank acceptable to us, opened at least 15 days before the requested shipment date. |
Bank charges outside India are borne by the buyer unless otherwise agreed in writing.
6. Delivery and lead time
Estimated production and shipment lead time is 3 to 4 weeks from order confirmation. Sailing times shown on the website are indicative and depend on carrier schedules; we are not liable for shipping line delays once the container has been handed over to the carrier.
7. Transfer of title and risk
Title and risk in the goods pass to the buyer in accordance with the agreed Incoterm (FOB or CIF) stated on the proforma invoice — generally once the goods pass the ship's rail at the loading port.
8. Product specification and tolerance
Goods are supplied to the grade specification (ash content, moisture, burn time, fixed carbon) confirmed on the order. Reasonable manufacturing tolerances of ±5% apply to each specification and do not constitute a defect.
9. Inspection and claims
The buyer should inspect the goods promptly on arrival. Any claim relating to quantity, quality, or specification must be raised in writing, with supporting photographs or an independent inspection report, within 14 days of the container's arrival at the destination port. Claims raised after this period may not be accepted.
10. Rejected goods and remedies
Where a claim is validated, our sole obligation is, at our option, to replace the non-conforming goods on the next available shipment or issue a credit note for the affected quantity. We are not liable for indirect, incidental, or consequential losses, including loss of profit or loss of contract, to the maximum extent permitted by law.
11. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disaster, strike, port congestion, government restriction, or shipping line disruption. The affected party will notify the other promptly and resume performance as soon as reasonably possible.
12. Cancellation
Orders may not be cancelled once production has commenced, except by mutual written agreement. Any advance payment received may be forfeited to cover costs already incurred.
13. Private label / OEM and intellectual property
Where the buyer supplies artwork, packaging design, or a brand name for private label production, the buyer confirms it holds the right to use that artwork or brand and indemnifies Flareon against any third-party claim arising from its use. Flareon retains no rights to buyer-supplied branding beyond producing the agreed order.
14. Export compliance
The buyer is responsible for compliance with all import regulations, duties, and permits in the destination country. Flareon will provide standard export documentation (commercial invoice, packing list, certificate of origin, and the certificates listed on our Specs & Certs page) but is not responsible for destination-country customs delays.
15. Domestic (India) orders
- Domestic supply is billed on GST invoice in INR against the rate contract in force on the order date.
- Credit terms, where granted, are Net 30 days from invoice date; delayed payment may suspend the delivery schedule.
- Short or damaged delivery must be reported within 48 hours of receipt with photographs.
16. Governing law and disputes
These Terms of Sale are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of Coimbatore, Tamil Nadu, or resolved by arbitration seated in Chennai under the Arbitration and Conciliation Act, 1996, as agreed on the order.
17. Changes to these terms
We may update these Terms of Sale from time to time. The version in effect at the date an order is confirmed applies to that order.
18. Contact
Flareon Briquettes · 3/147 Muthandipalayam, K.Ayyampalayam, Palladam, Tamil Nadu, India 641664. Email: info@flareonbbq.com · WhatsApp: +91 99441 33441.