1. Who we are
This website is operated by Flareon Briquettes ("Flareon", "we", "us", "our"), a coconut shell charcoal briquette manufacturer and exporter based at 3/147 Muthandipalayam, K.Ayyampalayam, Palladam, Tamil Nadu, India 641664.
- Registered entity name: Universal Flareon Industries
- Company / GST registration number: 33AACFU4735E1ZF
- Import Export Code (IEC): 3209000573
For any privacy-related question or request, contact us at info@flareonbbq.com or by WhatsApp at +91 99441 33441.
Grievance Officer
As required under Indian data protection rules, we have designated a Grievance Officer to handle privacy complaints and requests:
- Name: Gowtham M
- Email: gowtham@flareonbbq.com
- Response time: we aim to acknowledge requests within 3 business days.
2. What information we collect
We collect information in the following ways:
Information you give us directly
- When you submit an enquiry through the Export Desk or the India desk (briquette quote form or HORECA enquiry form): full name, company name, business email, WhatsApp/phone number, destination port or delivery city, product and packaging preferences, and any notes you write in the form.
- When you email or message us directly: your email address, phone number, and the content of your message.
Information collected automatically
- Standard technical data such as IP address, browser type, device type, and pages visited, collected through normal website operation and hosting logs.
- Google Analytics and Vercel (our hosting provider) collect technical data such as pages visited and device type to help us improve the website — see the Cookie note below.
We do not knowingly collect payment card details on this website; all payment terms (T/T or Letter of Credit) are arranged separately, bank to bank.
3. Why we use your information
| Purpose | What we use |
|---|---|
| Respond to your export or product enquiry | Contact details, form content |
| Prepare and send an FOB/CIF quotation | Contact details, destination port, container/grade selection |
| Arrange a sample shipment or factory visit | Contact details, address (if provided) |
| Maintain business records for accounting and export compliance | Contact and order details |
| Improve the website | Technical/analytics data only |
We do not sell your personal information, and we do not use it for unrelated marketing without your separate consent.
4. Legal basis for processing (for visitors in the EU / UK / EEA)
If you are located in the European Union, United Kingdom, or European Economic Area, we process your information on the following bases:
- Consent — when you submit an enquiry form, you are actively choosing to share your details with us for that purpose.
- Legitimate interest — to respond to business enquiries and maintain our commercial relationship with you, in a way that does not override your rights.
- Contract performance — once an order is agreed, to fulfil that order.
5. How long we keep your information
We do not maintain a customer database. Details you send through an enquiry form are used only to respond to that enquiry and are deleted once it is closed, normally within 12 months of our last contact. If an enquiry becomes an order, we keep the related invoices and export records only for as long as Indian accounting and export laws require. You can ask us to delete your information sooner, subject to section 8 below.
6. Who we share your information with
We do not sell or rent your personal information. We may share it with:
- Freight forwarders, customs agents, or shipping lines, only once an order is confirmed and only the details needed to ship your container.
- Our bank, for T/T or Letter of Credit processing.
- Our website hosting and email providers (Vercel and Google Workspace), who process data on our behalf under their own security and confidentiality terms.
- Government or regulatory authorities, where required by law.
7. International data transfers
We are based in India. If you are contacting us from the EU, UK, or elsewhere outside India, your information will be transferred to and processed in India. Where required, we put appropriate safeguards in place, such as standard contractual clauses, to protect your information during this transfer.
8. Your rights
Depending on where you are located, you may have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to how we use your information
- Ask for a copy of your information in a portable format
- Withdraw consent at any time, where consent is the basis for processing
To exercise any of these rights, contact info@flareonbbq.com. If you are in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.
9. Security
We take reasonable technical and organisational measures to protect the information you share with us. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's privacy
This website is intended for business use and is not directed at children. We do not knowingly collect information from anyone under 18.
11. Cookies
This website uses technical cookies and local storage necessary for it to function — for example, to remember your selected language and market. We also use Google Analytics, which sets cookies to measure how visitors use the site (pages viewed, device type, approximate location). This data is aggregated and is not used to identify you. We do not use advertising cookies. You can block or delete cookies in your browser settings, or install Google’s opt-out add-on, without affecting your ability to use the site.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Material changes will be reflected here before they take effect.
13. Contact us
Flareon Briquettes · 3/147 Muthandipalayam, K.Ayyampalayam, Palladam, Tamil Nadu, India 641664. Email: info@flareonbbq.com · WhatsApp: +91 99441 33441.